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FAQ order questions
FAQ order questions x
WHAT IS THE PROCESS FOR PROMOTIONAL ITEMS?
1. Request for information (and/or samples)
2. Products to be ordered are determined.
3. Final quote produced
4. Final quote approved by customer
5. Artwork is received and processed (resized, redrawn, info added?)
6. Final artwork proofed and authorized by customer
7. Order(s) sent to manufacturer/ supplier
8. Proofed by manufacturer to MNP
9. Stock pulled, custom decoration material for decorating> imprinted (1,2, 3 or 4 times?)
10. Quality assured, packaged, shipped
(Some steps are changed if imprinting solution is different.)
HOW LONG DOES IT TAKE?
If you consider the above situation you are likely looking at 7-10 BUSINESS DAYS from final art approval for most products. Peak seasons are October-November for Christmas orders and May-June for all those summer events. During these periods items may take longer. MNP offers a RUSH SERVICE of ~5 days OR LESS on the majority of our hard-good products (please see individual products for availability of this service). Next day or even same day production is available for limited items (extra costs may apply). Shipping times are extra. Production times are based on business days (Monday- Friday). Due to the processing time needed the day the order is finalized may not count as a production day (the next day would be the start).
WHAT IS YOUR GUARANTEE?
We guarantee that your order will be received without defects or damage and personalized as requested and approved, or we will replace the effected pieces of the order or issue you a refund on the effected product. Most suppliers do not replace a small portion of inferior product due to production time issues> in this case a credit is issued. Please notify My Next Promo and courier person immediately if it appears your order has been damaged during shipping. MNP will guarantee all products for a minimum of 15 days with extensions of this guarantee dependent on the item.
WHAT IS YOUR RETURN/ ISSUE RESOLUTION POLICY?
My Next Promo believes in 100% customer satisfaction. Our goal is to produce a risk free environment for our customers in which to purchase our product. If you are not completely satisfied with your product please contact our customer service department with your concerns within one week of receipt of goods. We will work with you to solve the problem.
Please note that My Next Promo will not accept return of goods unless the customer has been given a Return Authorization Number. Blank products cannot be returned for any reason unless deemed defective.
WHY DOES MNP NOT HAVE 500,000 PRODUCTS LIKE SOME OTHER SITES?
Excellent question. MNP is an independent supplier of promotional products. Due to the fact the MNP web site doesn’t have to list every redundant product from every redundant supplier/manufacturer like Association sponsored sites we show only select products. We offer the best deals and services from suppliers that have RELIABLE support and products. This cuts down on endless searches dramatically as we have 'weeded' the products for you already. But make no mistake, My Next Promo has access to over 500,000 products due to our association with both The Advertising Specialty Institute (ASI) and The Promotional Product Professionals of Canada (PPPC).
IS THE LOGO IMPRINT INCLUDED IN THE PRICE?
PROMOTIONAL ITEMS ("HARD GOODS"): A one colour logo in 1 location is included in the price (engraving may be substituted or offered as the only option on some items). Some items default to a full colour imprint as part of their pricing- this will be noted on the details page if applicable. Additional colours and/or areas are extra (if available). Options like etching, embossing or debossing may be available.
CLOTHING: All listed pricing is shown to include the default (most popular) type of imprint method in one location (if screenprinting is the default it includes a 1 colour imprint). Setup charges are noted on the item’s detail page. If you choose to add more screenprinting colours then additional charge will be added. More detailed embroidery (higher than 6000 stitches) may result in higher unit costs and set-up charges.
Set up Costs
Original Price: $0.00 to $0.00
Pricing shown is for the default print method for this product in 1 location. Options may be available that may add to cost (will be shown when you build your customization).